As our longtime customer’s know, the time between ordering and actual shipping is rarely very long.  There are some aspects of our process though that can make a difference as to when exactly your order ships so although we get it to you as quickly as possible it isn’t always feasible each and every time.

One of the first things to remember is that what days we can ship to you depends on where you live.  Only Ohio,

When in doubt about shipping times - call us! We're happy to help you figure it out and let you know when you can expect your order!

northern WV, and Western PA are within one day shipping from us – all the rest of you, 2 days UPS ground.  What does this mean?  It means that unless your order is in by Wednesday morning, its not likely to ship to you before the next Monday.  That means if you order Wednesday, chances are good that your food won’t reach you until the following Wednesday.  Isn’t because we’re being lazy, its just the way that UPS works!  They don’t do Saturdays.  Is it impossible that you would order online on Wednesday and still get your order that week?  No – certainly not impossible but not for sure either.  Always plan ahead and if you have an emergency, give us a call and we’ll see what we can do!  If you are a one day customer and you order by before Thursday, your order will generally go out that day.  There can be exceptions but as a general rule you should be fine.  Again, emergencies, please call and speak to someone regarding the shipment – it may make the difference.

Overall, if you order anytime between Thursday and the following evening, your order is going to go out that week regardless of whether you are one or two days away.  If there is something that could hold your order up we will call you as soon as we realize it.  Always keep holidays in mind.  If you are uncertain as to what days a holiday may affect (and they can have influence on whole WEEKS sometimes!) just give us a call, we’ll be happy to help.

Turn-around is generally quick on our end but there can be delays.  We’re a small company and there can be emergencies, illness, other factors.  Its not usual for strange things to happen but…..you know how it goes, if its strange and it can happen it just might.  We strongly encourage anyone with a timing issue, emergency, problem or question to call and have it sorted out – we will promise to always do our best to get your order out to you just as quickly as possible – on that you can be sure!